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Operational research refers to the systematic investigation of real-world health system problems and finding practical solutions to improve health service delivery.
It is not confined to laboratories or tertiary care hospital settings – instead, it is conducted within real-world routine healthcare environments. It seeks to answer the question: "How can we make existing health programmes work better?"
Objective
This factsheet explains what operational research is and how it can be used to improve health service delivery in real-world settings.
Target audience
Frontline health workers, programme managers, and policymakers involved in healthcare delivery.